Return Policy Page
Return Policy for Petshand
Last Updated: January 31, 2024
At Petshand, we strive to provide you and your pets with the
highest quality products and services. Please read our return policy carefully,
as it outlines the terms and conditions for returns.
1. Return Eligibility:
- We do not accept returns for food products due to safety
and hygiene reasons.
- Damaged accessories are not eligible for return. However,
we will gladly replace or refund damaged items if reported within 15 days of
receiving the order.
2. Reporting Damaged Items:
- If you receive a damaged accessory, please contact our
customer support team at [email protected] within 15 days of receiving your
order.
- Provide clear photos of the damaged item and packaging to
expedite the replacement or refund process.
3. Refund or Replacement:
- For damaged accessories, we offer the option of a full
refund or replacement with the same or a similar item.
- Refunds will be processed within 10 business days after
approval.
4. Return Process:
- To initiate a return, contact our customer support team at
[email protected].
- Clearly state the reason for the return and provide order
details.
- Follow the instructions provided by our customer support
team for returning damaged items.
5. Exceptions:
- Returns will not be accepted for products beyond the
specified return period.
- Products must be unused, in their original packaging, and
with all accompanying documentation.
6. Non-Returnable Items:
- For hygiene and safety reasons, we do not accept returns
on food products.
7. Shipping Costs:
- Return shipping costs for damaged items will be covered by
Petshand.
8. Refund Timeframe:
- Refunds will be processed within 10 business days after
the returned item is received and inspected.
9. Contact Us:
- If you have any questions or concerns regarding our return
policy, please contact us at [email protected].
By shopping with Petshand, you agree to comply with and
accept the terms of our return policy. Thank you for choosing Petshand for your
pet care needs.
Petshand Team
About Petshand - Where Pet Dreams Come True
Petshand – Your Ultimate Online Destination for Pet Essentials!
Discover a world of convenience and care for your beloved pets at Petshand, your go-to e-commerce marketplace for top-notch pet foods and accessories. We understand that your furry friends deserve the very best, and that's why we've curated a diverse selection of high-quality products to cater to their every need.
Browse through our extensive range of premium pet foods, crafted with love and nutrition to keep your pets happy and healthy. From tailored diets for specific breeds to delectable treats, we have it all!
Enhance your pet's lifestyle with our stylish and functional accessories. Whether it's a cozy bed, a fashionable collar, or the latest in pet tech, we have something to suit every taste and preference.
At Petshand, we pride ourselves on our swift and reliable nationwide delivery service. Expect your order to arrive at your doorstep within 1-5 days, ensuring that your pets never have to wait for their favorite goodies.
Why choose Petshand?
✅ Quality Assurance: We source products from trusted brands to ensure the well-being of your pets.
✅ Convenience: Shop from the comfort of your home and have everything your pet needs delivered to your door.
✅ Expert Advice: Find useful tips and guidance on pet care through our informative blog and customer support.
Join our community of pet lovers who trust Petshand for all their pet care needs. Your pets deserve the best, and Petshand is here to make that a reality. Start shopping today and experience the joy of caring for your pets with convenience and style!
