Support Policy Page
Support Policy for Petshand
Last Updated: January 31, 2024
At Petshand, we are committed to providing excellent customer
support to enhance your shopping experience. Please review our support policy
for details on when and how you can reach out to us.
1. Support Hours:
- Our customer support team is available from 9:00 AM to
6:00 PM [Your Time Zone], Monday through Saturday.
- Please note that we do not provide support on Sundays.
2. Contact Methods:
- For general inquiries and assistance, you can contact us
via email at [email protected].
- Urgent matters can be addressed through our dedicated
phone line at +94 777 663 410
3. Response Time:
- We strive to respond to all inquiries within 24 hours
during our regular business hours.
- Responses to emails received outside of business hours
will be addressed on the next business day.
4. Holiday Schedule:
- Our support team may observe holidays, and responses may
be delayed during these periods. Any changes to our regular support hours will
be communicated in advance.
5. Self-Help Resources:
- Before reaching out to our support team, we recommend
checking our FAQs and product documentation, as they may contain answers to
common questions.
6. Technical Support:
- For technical issues or assistance with our website,
please contact our technical support team at [email protected].
7. Feedback:
- We value your feedback. If you have suggestions or
comments about our products or services, please feel free to share them with us
at [email protected].
8. Emergency Situations:
- In case of emergencies related to your order, such as a
damaged item, we encourage you to contact us immediately for prompt assistance.
9. Contact Information:
- Email: [email protected]
- Phone: +94 777 663 410
Thank you for choosing Petshand. We appreciate your trust
and look forward to assisting you during our support hours.
Petshand Team
About Petshand - Where Pet Dreams Come True
Petshand – Your Ultimate Online Destination for Pet Essentials!
Discover a world of convenience and care for your beloved pets at Petshand, your go-to e-commerce marketplace for top-notch pet foods and accessories. We understand that your furry friends deserve the very best, and that's why we've curated a diverse selection of high-quality products to cater to their every need.
Browse through our extensive range of premium pet foods, crafted with love and nutrition to keep your pets happy and healthy. From tailored diets for specific breeds to delectable treats, we have it all!
Enhance your pet's lifestyle with our stylish and functional accessories. Whether it's a cozy bed, a fashionable collar, or the latest in pet tech, we have something to suit every taste and preference.
At Petshand, we pride ourselves on our swift and reliable nationwide delivery service. Expect your order to arrive at your doorstep within 1-5 days, ensuring that your pets never have to wait for their favorite goodies.
Why choose Petshand?
✅ Quality Assurance: We source products from trusted brands to ensure the well-being of your pets.
✅ Convenience: Shop from the comfort of your home and have everything your pet needs delivered to your door.
✅ Expert Advice: Find useful tips and guidance on pet care through our informative blog and customer support.
Join our community of pet lovers who trust Petshand for all their pet care needs. Your pets deserve the best, and Petshand is here to make that a reality. Start shopping today and experience the joy of caring for your pets with convenience and style!
